At Wearflairs, operated by Pickngo Hub, our goal is to provide a trustworthy and enjoyable shopping experience for every user. We uphold fairness, transparency, and efficiency when it comes to resolving consumer complaints. This Grievance Redressal Policy has been created to make sure your concerns are addressed promptly, professionally, and in compliance with relevant laws.  

Meaning of a Grievance  

A grievance is any dissatisfaction or complaint raised by a customer in relation to a product or service purchased via our platform, where resolution is being sought. Such concerns may involve (but are not limited to): product defects or quality issues, wrong or late deliveries, payment difficulties, return/refund/exchange complications, unsatisfactory customer service, or clarification regarding our policies.  

Steps to Raise a Grievance   
 

• Access Support   
  Head over to the “Help Centre” or “Contact Us” section on our website or mobile application.  
• Choose the Issue   
  Select the topic or category that matches your concern.  
• Submit Details   
  Enter the required information such as your order ID, a detailed description of the issue, and supporting documents or photographs, if applicable.  

Once your query is logged, our support staff will review it and provide a response.  

Escalation to the Grievance Officer  

If your issue remains unresolved or if you are dissatisfied with the resolution offered by our customer care, you may escalate the matter to our officially designated Grievance Officer. This process is in accordance with the Information Technology Act, 2000 and other governing laws.  

Wearflairs has appointed a Grievance Redressal Officer whose duty is to oversee complaint handling, ensure fairness, and address escalated or pending matters. You can reach out to the officer directly via email at pickngohub@gmail.com.  

How Grievances are Handled   
 

• Acknowledgement : You will receive confirmation of your grievance submission within 48 hours via email.  
• Unique Tracking ID : Each grievance will be assigned a unique ticket or reference number, which can be used to track progress.  
• Resolution Timeline : Our team, along with the Grievance Officer, will attempt to close the matter at the earliest, typically within 7 working days, or as stipulated by law.  
• Communication : You will be provided with timely updates through your registered email or communication method.  

When is a Grievance Closed?  

A grievance will be considered resolved in any of the following situations:  

• When you confirm satisfaction with the solution provided by our team or the Grievance Officer.  
• When you fail to respond further within a reasonable period after we have offered a resolution.  
• When a final decision is communicated in line with our policies and governing regulations.  

Contact Information  

For initiating or following up on a grievance, please write to us at pickngohub@gmail.com.  

Note: This policy may be updated periodically. For the latest version, kindly review our Terms of Use and Privacy Policy pages.